Product Quality Assurance Provision
Active Product Systems Corporation's "Product Quality Assurance Provision" is as follows:
1.In order to show that Active Product Systems Corporation is responsible for it's product quality, "ACTIVE" is ma-
rked on all packing boxes. Also, the new packing boxes have the Website: www.ActiveProduct.com. In addition, on the
ajority of products have the mark, "ACTIVE". According to the mark and the website, all direct and indirect customers
may find and directly relates us.
2.If the hardware, which was sold to the window & door manufacturers or the repair business, has the quality pr-
oblem from the first two months of selling date, the hardware may receive replacement. The product's quality proble-
ms usually refer to: hardware cannot be normally worked; the product's color does not match the model or the nature;
or the hardware's nature distorts or damages.The window & door manufacturers or repair business may first relate us,
and then send hardware back by following our delivery instruction. After thoroughly inspection and appraisal, if it is
our responsibility, we will either replace the hardware or refund money to the window & door manufacturers and repair
business; Simultaneously, we will undertake the reasonable expense freight for the returning products.
3.In view of the fact that the window & door manufacturers or repair business use our hardware, they have the re-
sponsibility to install hardware correctly, and inspect it after the installment to make sure whether it works normally or
not. Consequently, we do not undertake any expense of the installation, placement and replacement of hardware or
windows for customers by the window & door manufacturers or repair business.
4.For users who are direct customer of the window & door manufacturers may directly relate us if the quality issu-
es of the products are found under normal operation. We will deliver the product for free of charge and let customers
replace the product by themselves.If it is necessary, we has the right to request customers to send the product for
appraisal. After the appraisal, if it is confirmed that it is our responsibility, we will send the product to replace for the
user; simultaneously,we will undertake the reasonable expense freight for the returning product.However, we do not
undertake any expense of the users' replacement of hardware or repairs their windows and doors.
5.Under the normal installation and operation of our products, the warranty of the quality for the three types of
products is as follows:1) plastic;three years;2) zinc alloy:ten years;and 3) metal stamping:five years.
6.Active Product Systems Corporation owns the right and power of the explanation of "Product Quality Assurance
Provision".
The last updated issue date of "Product Quality Assurance Provision" is: 2005-01-01.